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Getting started friendlyway composer network services Version 3.0.0 |
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Contents |
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1. Two distribution models of composer network services |
1. Two distribution
models of composer network services
1.1 Using composer network services
server from friendlyway (ASP model)
This model implies that you buy licenses for certain
number of clients, install the client software on terminals, and use online
services from friendlyway without own installation of the composer network
services server. You get the user ID and password for the administration
console you can access at http://client-manager.net/WebConsole.
Note that this model also implies that each client machine has internet
connection.
For a composer 2007 demo license and a trial
account for composer network services you can contact the friendlyway Sales.
1.2 Using own composer network server
installation
This model implies that you install own composer
network services server the client stations with client software will connect
to. In this case, no internet access is required if clients are inside of a closed
network. The administration console is accessible at http://yourservername/Webconsole
(where "yourservername" is the computer
name of the installed server in the network). Default user ID and password are
admin / password (must be changed after server installation).
1.2.1 How
to install your own composer network services server:
Download the composer network services setup from the
link you received from friendlyway Sales. After installing it on the server,
install the cns-license.exe application received from friendlyway Sales on the
server too.
1.2.2
Computer requirements for composer network services server:
Up to 10 clients:
- Windows 2000 Professional Service Pack 4, Windows XP
Professional or Windows Vista, Windows 2000 Server Standard Edition or Windows
2003 Server Standard Edition
- Internet Information Services (IIS) must be
installed on the computer (belongs to Windows)
More than 10 clients:
-Windows
2000 Server Standard Edition or Windows 2003 Server Standard Edition
-
Internet Information Services (IIS) must be installed on the computer
(belongs to Windows)
-
Microsoft SQL Server 2000 (must be purchased separately from Microsoft).
Note that in the next versions of composer network services server,
free-of-charge Microsoft SQL Server 2005 Express Edition will be used.
The server computer must be reachable from the client
stations. The composer network services solution requires that the following
ports are open:
Server computer:
Port
80 (HTTP) - used to access the web console and to send the
keep-alive messages and files from client stations (terminals) to the server.
Client computer:
Port 5900
(VNC) - used to get the remote control access from the
administration console to the terminal.
Port 2036
– used to send connect and reboot commands to the terminals.
Please check that your server address is available on
the internet if you would like to access the administration console from
internet or if your clients are located outside the closed network. Please
refer to your system administrator to get an open network address for the
server computer or setup the port forwarding for port 80!
This version of the composer network services software
has the following functions:
-
Keep-alive messaging from client to server
-
Monitoring of CPU utilization, memory usage, disk usage and hanged applications
on clients
-
Display of client state via administration console
- Mail or SMS notification of service person
in case of a client fault
-
Management and monitoring of client applications (web browsers, players etc.)
with extended support of friendlyway secure browser, friendlyway player and
friendlyway player 2007
-
Automatic restart of crashed or hanged up client applications
-
Desktop protection with password protected locking of critical system keys
and prevention of unauthorized access of visitors to the computer desktop
-
Transferring and displaying client logs files
- Report of
client internet access times
-
Report of web pages visited on the clients (only with friendlyway secure
browser)
-
Distribution of secure browser and composer packages to clients from the
administration console
4. Installation of the client software
IMPORTANT NOTE: Although you can use other software
then friendlyway player 2007 as kiosk application, the next two subparagraphs
contain descriptions how to install and set up the client service application
for running with friendlyway player 2007 as kiosk application. So, to get
everything working as described in these subparagraphs, the installation of
friendlyway player 2007 is required.
The client licenses must be already installed on your
composer network services server before you install the client service
application. Please refer to the Licenses page in the administration
console to get information about the installed licenses. Please contact our
friendlyway software sales team to obtain and upgrade your account or server
with additional client licenses.
For each client station a terminal account will be
created in a database. Every terminal account receives a name in order one
client station can be differentiated from others. The name of the terminal
account must be unique across the server instance; it is impossible to create
several terminal accounts with one name. There are two ways for creating
terminal accounts: via administration console or from the client station
itself. The descriptions for both possibilities, you'll find in the
subparagraphs 4.1 and 4.2.
4.1 Creating a terminal
account via administration console
4.1.1 Operations in the administration console
1. Open the administration
console at http://client-manager.net/webconsole
if you use the friendlyway sever or at http://yourservername/webconsole if
you have own server instance.
2. Log on to the administration
console using your user ID and password.
3. Go to the Terminals
tab.
4. On the Terminals
page, click the New button.
5. From the selection field License
key, select the license with available installations.
6. Enter the Terminal ID you
would like to assign to the terminal, and press the Register terminal
button.
7. A terminal account will be
created and the Terminal configuration page will appear.
8. Configure your terminal or
just leave default terminal settings, and then press OK to save the
terminal account.
If you have
more than one terminal repeat steps 4-8 to create multiply terminal accounts.
4.1.2 Operations on the client computer
After creating a terminal account in the
administration console, install and configure the client service
application on the client machine. To do that, perform the following actions:
1. Download the client
service executable from the Downloads section of the administration
console.
2. Install the client
service application on the client computer.
3. Let the client restart on
the message at the end of installation.
4. A blue setup screen will
appear on the client's display.
5. Press the Setup button
on the blue screen. The friendlyway license manager will be launched.
6. Click the Register online
button.
7. If you use a proxy server,
check the corresponding option, specify the address, user ID, password, port,
and click Next. If you don't use proxy just
click Next.
8. The Terminal server
page will appear. If you use the ASP model leave the default value client-manager.net
as server address, and leave fields Server account / Server password
empty (to proceed, click Next). If you have own server installation
specify the name of your server, enter the server account/password (for
Windows), and click Next.
9. In the User authorization
window, enter your user ID and password you use for the login to the
administration console.
10. On the friendlyway Licenses
page, select the license that will be used for the client installation.
11. On the License details
page, leave checked the option with existing Terminal ID, and select the
terminal Id you have created before.
12. Window informing about
successful registration of your client service instance will appear,
click Finish.
13. The
license manager will be closed and configuration manager will start.
14. A
message asking you for configuring player 2007 to run with client service
will appear; click Configure friendlyway player 2007 to run with client
service.
15. In the
next window, leave checked the option composer 2007 project will be provided
by client manager content distribution, and click OK.
16.
Click “Download configuration from server”, and then click OK in the
appeared window.
17. Go
to the Desktop Protection tab, and check the option Display
maintenance screen at start up.
18.
Remember default hotkeys or specify your own, and click OK. Default hotkeys are
as follows below:
Disable
maintenance screen and application monitoring: Alt+Shift+S
Enable
maintenance screen and application monitoring: Alt+Shift+P
Toggle
maintenance screen: Alt+Shift+F8
19. Click the OK button in the left bottom
corner of the control center to upload your configuration to the server.
Confirm uploading in the next window via Yes button.
20. Leave checked the option Start client service
every time after computer booting, and click the button Yes, start
client service.
After this step, the client service window will
appear shortly and load the maintenance screen. The maintenance screen will
remain until player has received a content package.
4.2 Creating a terminal
account from the client computer
1. Download the client
service executable from the Downloads section of the administration
console.
2. Install the client
service application on the client computer.
3. Let the client restart on
the message at the end of installation.
4. A blue setup screen will
appear on the client's display.
5. Press the Setup button
on the blue screen. The friendlyway license manager will be launched.
6. Click the Register online
button.
7. If you use a proxy server,
check the corresponding option, specify the address, user ID, password, port,
and click Next. If you don't use proxy just
click Next.
8. The Terminal server
page will appear. If you use the ASP model leave the default value client-manager.net
as server address, and leave fields Server account / Server password
empty (to proceed, click Next). If you have own server installation
specify the name of your server, enter the server account/password (for
Windows), and click Next.
9. In the User authorization
window, enter your user ID and password you use for the login to the
administration console.
10. On the friendlyway Licenses
page, select the license that will be used for the client installation.
11. On the License details
page, the option Create terminal account before registration will be
checked, just click Next to proceed.
12. On the Register terminal
page, specify the terminal ID you would like to assign to the terminal, provide
terminal location information, and click Next.
13. Window
informing about successful registration of your client service instance will
appear, click Finish.
To configure
the terminal and start the client service, see items 13-20 in the subparagraph
4.1.
5. Setup of an automatic fault notification
1. Open
the administration console at http://client-manager.net/webconsole
if you use the friendlyway sever or at http://yourservername/webconsole if
you have own server instance.
2. Logon to the administration
console using your user ID and password.
3. Go to the Terminal
locations tab.
4. Select the terminal for
fault notification from the list and click on the Service person button.
5. Enter
the first and last name of the service person, specify the notification method
and contact data depending on the selected notification method (e-mail address
or phone / fax / mobile phone number).
SMS
notifications are only available if you have account by Mail-to-SMS service
provider. Please refer to friendlyway Software Support to setup SMS
notification.
friendlyway
AG, August 2007.