Each terminal has a definite location and the service personnel assigned to it. The remote access to a terminal depends on its location, i.e. phone number, network address, etc. In the Terminal locations window you can view and manage the following:
Terminal ID: the unique identifier of the terminal
Location: the location of the terminal as defined by user (e.g. Berlin, Headquarters)
Serial number: the serial production number of the terminal
Product: the model of the terminal (e.g. friendlyway classic)
OS: the operation system of the terminal
Connection: the type of the Internet connection
Country: the country where the terminal is installed
Address: the address where the terminal is installed (usually the city and area/postal code)
Terminal address
Click Terminal address button to view the address details for the currently selected terminal:
Terminal: The unique identifier of the terminal
Location: the location of the terminal as defined by user (e.g. Berlin, Headquarters)
Location owner: the owner of the place where the terminal is located.
Street: the precise address of the terminal location
Postal code, City, Country, State: standard address details
Time zone: the time zone of the terminal that is used to coordinate terminals in a network
Place description: other details
Service personnel
Click Service personnel to view or edit the list of contact persons available on site and their contact details.
The contact details include First name, Last name, E-mail, Fax, Phone, Mobile Phone of the service person. Once you've added all the details, click Apply. The information will appear in the table.
Service person
Click Service person to view or edit the details of the service person(s) responsible for the currently selected terminal:
Notification: select the most suitable way to notify the service person on errors, warnings, etc. The notification on the terminal state, as well as its date and time, is performed automatically. Please make sure that you correctly indicate the contact data (phone number for SMS notification, e-mail address for e-mail notification, etc.).
Apply to all terminals: select this checkbox if you want to assign this service person to all terminals.
Remote access
Click Remote access to configure a remote access program (VNC) that will access the currently selected terminal:
Apply to all terminals: select this checkbox if you want to apply remote access settings to all terminals.
