Overview

Overview

The Overview window provides the list of all terminals (if any) assigned to the customer selected in the Customers field, and enables you to view the following:

Filtered display options

View errors

URL statistics

Player reports

Event log

Custom logs

Terminal details

Installed software

The terminal information includes:

Terminal: the unique identifier of the terminal.
Location: the location of the terminal as defined by user (e.g. dev, Berlin).
Country: the country where the terminal is installed.
City: the city in which the terminal is installed (a postal code could also be useful here).
Last access: the date and time of the last access to the terminal.
State: the state of the terminal can be of the following types:
   Warnings: immediately read the available warning(s) that might be helpful to prevent errors.
   Errors: some error(s) occurred (e.g. the memory state is critical).
   Turned off: the terminal is turned off.
   OK: the terminal operates without errors or warnings and has successfully sent its Heart-Beat to the server.
   Failed: the terminal has failed to send its Heart-Beat in a due time, so the state is not defined. It is recommended to check it manually.
Current content: the multimedia packages currently playing on the terminal.
Next content: the multimedia package scheduled for play back after the current one.
Actions: Click the shortcut icons to perform the following actions with the current terminal:

Get current state: Check the state of the terminal right away.

Reboot: Restart the currently selected terminal.

Remote access: Start a remote access program (VNC) that will access the currently selected terminal. In case you do not have such a program, the system will suggest you to download it.

Filtering display options
You can filter the entries to be displayed by using the following filtering options:

Terminal state: Select the state of the terminals you want to sort out, or select the hyphen (-) not to filter by terminal state:
   Warnings: display only the terminals with some warnings that might be helpful to prevent errors.
   Errors: display the terminals with some errors (e.g. the memory state is critical).
   Turned off: display the list of turned off terminals only.
   Failed: display the terminals that have not sent their Heart-Beat in due time.
   Only OK: display the terminals without errors or warnings that have successfully sent the Heart-Beat to the server.
   Only not OK: display the terminals that have some errors or/and warnings or those that have not sent their Heart-Beat in due time.

State monitoring: Select Active, Passive or none. When state monitoring is activated, the system controls and analyses the state of the terminals and sends messages to the service. For more details on activating state monitoring, refer to topic How to monitor terminals.

Country: Select the country here (countries are grouped for your convenience), or select the hyphen (-) not to filter by country.
Postal code: Type the postal code of the terminal to be displayed. You can use the asterisk (*) in this field instead of one or several digits. For example, if you type one asterisk *, terminals with any postal code will be sorted out (depending on other search criteria). If you combine the asterisk with other digits, e.g. 21*3, all postal codes starting with 21 and ending with 3 will be displayed.

Viewing Errors
Click the View errors button to see the list of errors (if available) for the currently selected terminal:

The detailed description of errors includes the date and time when the error occurred, the error text (e.g. "Server did not respond" or "URL 12.345.678.90 : HTTP connect failed", etc.), as well as memory state, CPU utilization (OK, Critical) and the number of hanged applications. Click Clear errors to remove all errors from the list.
Apply to all terminals: select this checkbox and click Clear errors to clear errors for all terminals.

URL statistic
Click this button and select the required date to see the URL statistics for. Click Apply to see the number of hits per each URL, if available.

Player reports
To view player report, click Player reports. This will open the window for specifying the content group or terminals for which you want to see the report, and the interval for the report (start time and end time):

Select the group/terminal, start time and end time, and click Next to move to the next step:

Select the Media format , and then the Files for which you want to see the report (if you don't select any files, the report will be generated for all files of the selected media format); click Next to view the report:

In the report you will see the type of media file, the file name, and the display time for that file.
You can print out the report by clicking Print.

Event log
Click Event log and specify the terminal, the date, and the application (secure browser, client service, or All) for which you want to see the event log (events being screen upload, getting package, etc.):

The event log includes:
Event ID: the unique identifier of the event.
Time: the time at which the event occured.
App: the application that played back the event.
Event: event type. Event type can be I - information, W - warning, E - error.
Text: event description.

Custom logs
Click Custom logs to view the list of application logs.

Name: the name of the log.
Date: the date the log was generated.
Size: the size of the log file in bytes.
Actions:

- save log and view it.

- delete log.

Terminal details
The Terminal Details option allows you to see accurate information on the current content of the selected terminal:

The Details pane displays:

Terminal ID - the unique identifier of the terminal.

Location - the physical location of the terminal.

Current package - the multimedia package currently displaying on the terminal.

Version - the current package version.

Next package - the multimedia package scheduled for display after the current one.

Version - the next package version.

In the Package folders pane you can monitor the elements of your content for the selected terminal or re-install the content to remove errors or inconsistencies.
To re-install the content on all terminals, select check-box Apply to all terminals and click Reinstall content.

The table displays the details of each package unit installed on the terminal:
Name: package name
Type: the type package (Composer, Composer2007, Secure Browser).
Begin download: the time at which package download started
End download: the time at which package download ended
Installed at: the time at which package was installed
Playback since: the time at which package was first played back.

Installed software
Displays the list of software installed on the terminal.