The Terminals window of the administration console lists all terminals for the selected customer and related details and provides the functionality for:
Terminal details include:
Terminal: the unique identifier of the terminal
Product: the model of the terminal (e.g. friendlyway classic)
Serial number: the serial production number of the terminal
OS: the operation system of the terminal
Connection: the type of the Internet connection
Access period, s: The interval (in seconds) at which the Heart-Beat is sent to the server
Remote access: the type of the remote access (VNC or PC-Anywhere)
IP address: the identification position address of the terminal
You can create a new terminal, edit the terminal settings or delete terminals using the New, Edit and Delete buttons at the bottom of the window.
Edit terminal configuration Terminal configuration can be viewed or changed by clicking the Edit button for the corresponding terminal entry in the Terminals window:
You can configure the following parameters for a terminal:
Terminal ID: the unique identifier of the selected terminal
Serial number: the serial production number of the terminal
Product: the model of the terminal (e.g. friendlyway classic)
Operating system: the operation system of the terminal
Apply to all terminals: select this checkbox if you want to apply configuration changes to all terminals.
Keep-alive period: specify the frequency (interval in seconds) of keep-alive messages sent from the terminal to the server.
Retry timeout: In case the server fails to receive a query, the client retries sending it after the interval (in seconds) indicated in this field until the query is successful.
Upload log files: select Daily or Periodically.
Log frequency, min: specify time for log files transfer.
State monitoring: When state monitoring is activated, the system controls and analyses the state of the terminals and sends messages to the service. Select a suitable option here to display the terminals for which state monitoring is active or passive. For more details on activating state monitoring, refer to topic How to monitor terminals.
Screenshot period, s: Specify the interval (in seconds) at which screenshots of the contents displayed on the terminal are to be taken. On the Web console turned-off terminals will be marked as 'out of order', and failed terminals are also marked as such. To disable screenshooting for the terminal, set 0.
Suppress application monitoring errors: select this check-box if you don't want to receive application error messages.
Suppress keep-alive errors: select this check-box if you don't want to receive keep-alive error messages.
Monitoring type: select Memory usage, CPU utilisation, Hanged applications, usage of certain disks.
Snapshot period, ms: The interval in seconds between readouts to monitor of the distribution of resources on the terminal
Critical value, %: Reaching the value specified here will be considered a potential error. In case the preset Tolerance, % is exceeded within the specified Critical timeout, s, an error is logged. In case the allowed tolerance is not exceeded, the behaviour is considered correct.
Enabled: Specify, whether or not the selected monitoring type is enabled.
Click Apply to apply the changes for the selected monitoring type.
NOTE: Most of these settings are synchronized with the client side.
